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Frequently Asked Questions (Part
5: BroadcastByPhone) 1. What's the difference between Standard version and Professional version? The major differences are: 1). Professional version supports interactive touch tone response and voice message; and 2). Professional version is capable of playing different messages for human pick up vs. answering machine; and 3). Professional version can customize and personalize your telephone message using a built-in Message Designer. With Professional Version, the system can: 1. Collect confirmation or response from recipient. The person who receives the call can, for example, press 1 to confirm, press 2 to cancel, and press 3 to leave a voice message. You can design the confirmation prompt anyway you like. 2. Play different message for answering machine and for human pickup. This feature can be used for callers who wish to play different messages to human and answering machine. Sometimes, you only want to leave messages on the answering machine. So you can specify no audio file for human pick up, and have a real message played when it is answered by an answering machine or voice mail system. 3. Use speech command. For example, to replay the message, the person who receives the call can replay the phone messages by saying a voice command like Play It Again. If you have important information like your name or phone numbers that need the person to write it down, the replay feature will allow them to repeat the info and have enough time to do so. 4. Broadcast personalized messages include each person’s name, a specific message just for that person, either using text-to-speech or pre-recorded audio file. It can play different messages to different people. Examples: "Hi, [Mr. Gate], [happy birthday], this is John Green. Please vote for me for my next election. If you want to hear this message again, please say Play It Again. The words in italic with a bracket […] can be replaced with any words you choose The standard version of Voicent BroadcastByPhone is only capable of broadcast one pre-recorded voice message to the entire call list. You can not play different voice messages during broadcast. No response can be recorded from the recipients. The Professional version of BroadcastByPhone has a “call till confirm” feature that can be used in a call escalation process. It also has the ability to “automatically schedule call for next day” if the current call list is too long and cannot be finished before the cutoff time. 2. Why there is a long silence before BroadcastByPhone to talk? Make sure your recording does not have silence at the beginning. If so, you can use the Microsoft Sound Recorder or other tools to cut off the silence. Please also check Voice Modem FAQ if you are not using a supported voice modem. 3. Do I have to install Voicent Gateway? Yes. Voicent Gateway is the product that actually
makes the phone calls. 4. Why do I get a message saying it cannot connect to Voicent Gateway? Please refer to the same question under Installation FAQ. 5. I have a large call list that cannot be finished in a day. I set up the broadcast as recurring calls every morning. But the calls always start from the beginning. You should select the checkbox “automatically schedule calls for next day if not finished” in the Start/Schedule broadcast dialog. This feature is only available in the professional version. Recurring calls are used for events like monthly meetings. It always starts from the beginning of the call list.
6. What is a call till confirm
broadcast? This is a broadcast mode that usually used in call escalation process. For example, support engineers John, Joe, and Jason are the people to notify when the alarm go off. If John is available, there is no need to notify Joe and Jason. To set up the Call till Confirm broadcast, select the checkbox “Stop broadcast after getting confirmation code” and set the confirmation code in the next edit box. If John is not available when called, the program will call Joe; and if Joe enters the confirmation code, the program will not call Jason and broadcast will stop automatically. It is possible to use this mode from the command line interface. If you have an alert system and a call escalation process, you can easily integrate it with Voicent BroadcastByPhone. Please refer to the program help file for details.
7. I have a professional version.
How can I add a column to the call list? You have to use the Message Designer to create a message that requires additional columns. For details of using the Message Designer, please select Help --> Help Topics from the Program main menu. The section titled "Use call specific audio file or text-to-speech item" describes the steps to create a new message template that will need additional columns. Once you have designed a new message template, select Broadcast -> Select Message from the main menu, choose the desired message template, the new columns will be added automatically.
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